Configure the backup softphone provisioning URL. Username is appended automatically (e.g., /welcome/user@domain.com?token=xxx)

Override the base URLs where the extension fetches configuration files. Primary URL tried first; backup URLs tried on failure. Must be telephone.org domains for security.

Notify users when a new extension version is available. They'll see a popup at login and an "Upgrade" button in the toolbar.

Define named bundles of component versions. Reference these in user overrides to control which version each user receives.

Configure per-user settings including version control, phone type, and debug logging.

Change the password used to access this config editor. After changing, you'll need to log in again.

WebRTC STUN/TURN servers for NAT traversal. The extension will try each server in order if registration fails.

Central registry of all queues. This is the master list - survey, transfer, and outbound settings all reference this.

Survey extensions are defined in the Queue Registry. Edit the "Survey" column there to change mappings.

Select which queues appear as transfer options. Uses extension from Queue Registry.

Allow agents to tag outbound calls with a queue for CRM tracking and optional caller ID routing.

Available Queues for Outbound Selection:

Auth=Monster-UI cookie, Iframe=embed vs new tab, Cut=pixels to hide

Use this URL in your extension's update prompts. Add ?user=email to track who downloads.

Configure STUN for NAT traversal and SIP registration timing.

Configure per-user settings including phone type (Native/WebRTC), debug logging, and native mode parameters. Leave fields empty to use account defaults.

When enabled, ALL users in this account will upload debug logs. For per-user control, use User Overrides above.

Each tenant account with a configured kazooAccountId has its own cache. Add kazooAccountId to account configs in the General Settings tab.

Configure the master Kazoo superuser account credentials used for server-side polling. This superuser can access all tenant accounts. Changes require server restart (set via environment variables).

The server uses a Kazoo JWT token for API authentication. Tokens are automatically refreshed 5 minutes before expiry.

Test the cache lookup for a specific user to verify queue assignments are correct.

This file manager allows you to browse, edit, and delete config files stored in the server's data directory.

• configs/ - Account and global configuration files
• extensions/ - Uploaded extension ZIP files
• Click a folder to navigate into it
• Click a file to view/edit its contents
• Use the 🗑️ button to delete files or folders

Sign-In Activity shows when users access their extension configuration (tracked automatically).

Debug Logs are phone call logs from telephone-agent.exe (uploaded during extension sign-in when enabled).

• Enable debug logging in Native Mode tab → Debug Logging section
• Log categories: APP_CLOSE (crashes), REG (registration), CALL (calls), HTTP/WS (API)